Are you an active Unity member with lots of good ideas? Do you live in the UK? If so, you might be a good candidate for this new job opportunity. Seems they’re hiring a new Social and Community Manager for the UK, and they want someone familiar with our various titles. Candidates would also have to be personable, flexible, creative, and have good managerial skills. Naturally, previous community managing experience, marketing experience, and/or games industry experience are all big plusses, but if you think you’ve got what it takes to be the Brelston of the UK, then you ought to apply either way.

Full job description and contact information after the jump.

Department: Marketing – Tactical

Reporting to: Head of Marketing (UK & Europe) additional reporting to ASC & KR

Main Purpose of Job:
To work alongside the local Marketing manager / Brand team/ Digital strategist on implementation and creation of community plans for capcom titles.

Main Responsibilities:
-To work alongside the local marketing team  developing and managing market strategies for on-line marketing, user experiences, foster communities, drive new business generation and the overall CRM function within Capcom for all titles.

-Day to day management of the Capcom Europe website at a local level

-Day to day management of the European product websites, social media and  mini-sites at a local level.

-Ensuring robust plans and processes are implemented within the on-line team to provide increased revenue and customer satisfaction/integration within agreed budget.

-Producing and evaluating key measurements to provide recommendations to improve efficiency and performance within the on-line marketing mix and overall CRM strategy

-Drive constant technical and creative innovation to support our communities on web and in-game and share developments across Pan-Western entities.

-Liaising with external agencies to ensure marketing strategy is carried out effectively and the company is getting return on investment

-Work with local communities for creation of events and amplification of existing events

-Liaising with Central marketing, Sales and PR departments for promotion of specific titles

–Regular communication and pro active cooperation to ensure maximum effectiveness of overall campaigns

-Post launch analysis of marketing campaigns

–Offering full analysis to Japanese development teams and Central Marketing for future product growth

To perform additional duties where required.

Skills/Experience/Competencies:

Core Competencies: 

• Integrity & Ethics
  • Ensuring ethical business practices are carried out at all times.
  • Must be able to maintain absolute confidentiality regarding sensitive information
  • Ability to work across job levels and cultures
• Customer Focus
  • Willing to meet internal and external customer expectations
  • Ability to negotiate with all parties to bring about win-win situations
• Job Knowledge
  • Experience of working on products/brands preferred with a successful track record of launches across a range of genres.
  • Previous community management experience an advantage
  • Marketing degree or equivalent an advantage
  • Previous video game industry experience an advantage
  • Good working knowledge of Word, Excel and Powerpoint
• Adaptability/Flexibility
  • Able to anticipate and adapt to the changing needs of the business
  • Flexible in regard to hours of work
• Dependability
  • Proactive and can-do approach
  • Able to demonstrate the ability to show initiative in day to day responsibilities
  • Good time keeping
• Compliance
  • Attention to detail and process

Job Specific Competencies:

• Planning
  • Stay with the agree budget for products and ensure all financial documents are completed in a timely manner

• Results Focus

• Organisational Awareness
  
• Understand all games within the groups portfolio
• Working knowledge all the key competitors
• Communications

• Negotiation Skills

• Project Management
• Oversee local activity to ensure it is aligned with global objectives/strategy
• Maintain regular contact with local Product & Community Managers/teams to understand local issues and share ideas effectively and in a timely manner

• Show initiative and creativity to identify cost-effective solutions and ideas to drive up relationship numbers with communities via social media and the web site

• Show initiative in all tactical, creative work and as a key member of the marketing department

• Ability to take key informed decisions as and when necessary.

• Ability to track, measure and feedback on progress across all tasks

• Must have the ability to think on their feet and work under their own initiative

• Able to liaise and co-ordinate with counterparts across Europe and the US to share and develop brand awareness and new titles to the community

• Very strong verbal and written communication skills

• Ability to communicate across all levels and cultures

• Ability to build good working relationships

• Ability to negotiate with assertiveness and diplomacy on community when required to ensure ethical practices are being maintained

Additional Information: 
Contract: Permanent

Performance Standards:
Performance reviews will be conducted on an annual basis.

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Contact
Nicola Cardillo-Zallo – HR Manager
Tel: 0208-600-6138
Email: nicola.cardillo-zallo@capcom.com
Website: www.capcom-europe.com

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